Product information
Returns & Replacements
The original purchase receipt must accompany all warranty claims.
The name of the retailer and date of purchase must be clear and legible.
All claims must be accompanied with a clear explanation and clear dated photographs of the item deemed to have Manufacturing or Material defect.
There are no warranties that extend beyond the warranty specified herein.
Warranty claims must be processed and be issued a return authorization prior to shipping to the Armstrong dealer the product was purchased from.
Armstrong Foils reserves the right to determine if a product will be covered under warranty once all the documentation has been received.
We only replace items if they are defective. All claims must be emailed to info@armstrongfoils.com
Once images and/or the return item is received and inspected, we will send you an email to notify you that we have received the required information. We will also notify you of the approval or rejection of your replacement.
Shipping
99% of deliveries are trouble free. We do not offer refunds due to customs clearance issues. We will assist in every way possible, but cannot accept a cancelled order if your customs port imposes delays or extra charges on product purchased. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Receiving deliveries
When signing for the packages, we suggest you open the boxes face to face to check whether the packages are in good condition. If you find any abnormal conditions such as damage to the outer boxes, please reject the packages immediately. If you are indeed unable to open the packages for inspection immediately or have neglected to check the details, please give us feedback on the abnormal situation within 24 hours after the parcel is signed for, otherwise, the logistics insurance will be invalidated beyond this time, we will consider that you have received the goods in good condition by default and Armstrong will no longer be responsible for such logistics abnormalities.
Customs, Duties & Taxes
When ordering from armstrongfoils.com, it is your responsibility to ensure the product complies with the import laws of your destination.
International shipments may be subject to import taxes, fees, and customs duties (collectively referred to as "Import Fees") imposed by the customs office of your shipping destination. These fees vary based on the customs regulations of the destination country. Factors that may influence Import Fees include:
- Product category and price
- Shipping costs and package weight
- Customs clearance process
- Import taxes based on applicable duty rates
Customs policies vary widely between countries, and some may exempt shipments below a certain value from Import Fees. For specific details, please contact the customs office in your destination country.